frequently asked questions

We get asked all sorts of questions about our products, delivery companies, prescriptions and general ostomy lifestyle queries. Find answers to some of those most frequently asked questions we have gathered.

Can’t see the answer to your question? Get in touch on 1-877-MyGenii (877-694-3644) or email us at


What’s the difference between hydrocolloid and silicone?

Hydrocolloid is an absorbent material used in many ostomy products, it’s designed to absorb moisture and the more it absorbs the better it sticks. When used in ostomy, output and sweat can be absorbed by the hydrocolloid products and held against the skin, causing irritation and sore skin as well as causing the hydrocolloid to break down and lose integrity. Silicone maintains a good adhesion with skin but does not absorb waste making it kinder on skin and more hygienic. 

How do I get Trio® products on prescription?

Your healthcare provider will need to write a prescription for your order to be covered by insurance.  You may also purchase the products without a prescription if you do not have insurance or wish to pay out of pocket. 

How will Genii® Ostomy Seals adhere to the skin if they are not absorbent?

Absorbency is a requirement of hydrocolloid to enable it to achieve adhesion, however silicone products are designed to adhere to the skin without the need to absorb liquid or body waste. This results in instant adhesion and keeps corrosive output and body fluids away from the skin providing a cleaner, more hygienic solution.

Can I shower while wearing Genii® Ostomy Seals or Silex® flange extenders?

Yes, Silex® Flange Extenders may offer benefits when showering or bathing by protecting the edge of the wafer from moisture.  Genii® Ostomy Seals rings are worn under an ostomy wafer or appliance and will not come into contact with water from a shower or bath.

Can I use Trio® silicone products on wet skin?

Most ostomy products will struggle to adhere to very wet skin. If your skin is very sore and wet, you should seek medical attention and take advice from your healthcare professional. However, if your skin is mild to moderately wet, you should prepare your skin as normal prior to any appliance or bag change, then apply the Trio product as normal. This includes washing and drying the skin and applying powder if necessary.

How long can I leave the Trio® silicone products on for?

Trio® silicone products are designed to remain on the skin, delivering their full benefits, until you are ready to change your appliance/bag. Trio’s custom formulated silicones do not break down in the presence of body fluids and are designed to remain on the skin for prolonged periods of time.

How do I remove Genii® Ostomy Seals from the packaging?

Genii® Ostomy Seals are moulded into the blister pack and we know sometimes ostomates aren’t sure how to remove them or have concerns about breaking them during removal. Once you have taken off the foil lid, to remove the seal easily you should hold the blister pack using the tab and with your thumb gently peel the edge of the seal towards the middle of the blister. Once the seal has released, using your thumb and forefinger carefully pull the seal from the blister. The seal is strong enough to be pulled free from the blister without tearing or damage. If you aren’t sure, take a look at our user guide for visual step by step guidance.

What happens if I appear to get skin irritation after I use Trio® silicone products?

It is important to note that silicone is chemically inert and unlikely to cause skin irritation. Silicone is used widely in all areas of healthcare for this exact reason. However, if you feel that irritation has occurred, remove the product in question from your skin and clean the skin thoroughly with clean, warm water only. If the irritation persists, discontinue use and seek advice from your healthcare provider. You may wish to patch test the product before use, by placing it on another area of the body to see if skin irritation occurs away from the stoma site.

Can I mix Genii® Ostomy Seals and Silex® flange extenders?

Yes, you don’t have to use the same type of seal all the time, we know your stoma varies so your products may need to vary too. Any combination of Trio silicone products can be used depending on your needs and what works for you. Please call or email our Customer Care Team for advice and guidance.

How does the price compare to my current product - does it cost more?

Silicone products have been priced in line with traditional hydrocolloid products to enable our advanced technologies to be delivered at an affordable price for ostomates and healthcare providers around the world. For questions regarding pricing, medicare and/or insurance billing you can call our Customer Care Team at 1-877-MyGenii (877-694-3644) or email 

Are Genii® Ostomy Seals easy to remove?

Yes!  The Genii® Ostomy Seals remove easily in one piece for reduced risk of skin stripping. They also do not leave a sticky residue on the skin when removed.

Will Genii® Ostomy Seals break down under my bag?

Genii® Ostomy Seals are designed not to break down in the presence of body fluids to provide you with better skin protection and potentially longer wear times of your appliance/bag.

Do Trio® products contain alcohol or latex?

No. None of the Trio® products contain alcohol or latex. 

Can I get Trio® products from my normal supplier?

Contact our Customer Care Team at 1-877-MyGenii (877-694-3644) or  They will assist you in receiving any of the Trio Ostomy Care products. 


Can I reapply Genii® Ostomy Seals once I have applied them?

Genii® Ostomy Seals are designed to be able to be removed and reapplied without affecting adhesion.

Our products

Genii Flat
Ostomy Seals

Find out more

Genii™ Convex
Ostomy Seals

Find out more

Silex® Silicone
Flange Extenders

Find out more

Silken® Silicone
Ostomy Gel

Find out more


Find the perfect solution for your needs before you buy!


Find the perfect solution for your needs before you buy!

we believe everyone should have the right to healthy skin.

Get in touchRequest a sample